About shipping on Bamboo Fabrics
Postage and Handling Charge and Important Information:
A flat rate of $12.90 applies for standard orders to anywhere within Australia.
We generally send goods with couriers, if you would like to track your order please ask your sales consultant to provide you with a tracking number.
Samples 1-10 is $4.50 , 11-20 is $7.50 and over 20 samples $10.90.
For Wholesale Express post & International orders, postage will be calculated by our website and added to the order.
Items are shipped next day from your order and are guarenteed next Business day delivery to you.(must be in the Australia Post Express service area. See Australia Post website for details) If you would like your order sent same day just call us to arrange.
No One home to sign?
If you would like your parcel left at your delivery address when no-one is home please tick the "Authority To Leave" tick box at the checkout when ordering. You can also leave instructions for a safe delivery spot in the comments box. E.G. Leave parcel on front porch. Please note parcels without the Authority To Leave will need to be signed for (not samples and PO Box orders). If no one is home to sign for your parcel a card with instructions for arranging re-delivery will be left in your mailbox or at the front door. Redelivery to another address may incur extra charges. Bamboo Fabric Store uses and recommends Couriers Please . In some instances, we will use Australia Post, Please advise us if Australia Post is prefered.
Redelivery can be arranged by following the steps on the card (see below example) or call Couriers Please Customer Service: 1300 36 1000
Please be aware we cannot take responsibility for missing orders delivered to unattended premises.
Changing or Cancelling an Order:
Once you click the Place Order button, our fulfillment process begins. If your order has not yet shipped, we are happy to accommodate any changes to your order. We pride ourselves on fast service shipping and if your order has been shipped we cannot make changes or cancellations.
Currently we only ship to New Zealand. Our site uses the Australian Post Calculation Server to calculate the cost of international postage. However we reserve the right to adjust the amount of postage if for some reason the postage has been calculated incorrectly. We can not accept International Money transfers due to Bank fees deducted from proceeds. Please only use the credit card option for payment when checking out. Important note for international orders: Please take care when selecting your order ie order fabric samples first, as we cannot refund postage for returns from overseas.