We want you to be 100% happy with everything you order at Bamboo Fabric Store and we stand behind our products and service. If, within 7 days of delivery, you find the product is defective or is not as it is described on the site, you can return it unused in its original packaging and we will gladly credit or refund your purchase amount. (Less Postage & Handling)
For your convenience, we make the return and exchange process super easy. Simply contact us by phone, email or post to let us know and we will endeavour to organise return of the product and refund or store credit of your payment. Or if you like click the Resolution Centre link under "My Account" on our website and input your plobem, for us to action asap.
WHAT can be returned?
All our products are returnable, if they are incorrect, damaged or faulty. If you simply change your mind you can return the item as long as you can get it back in original sale condition within 7 days.
WHEN do items need to be returned by?
14 Days, normally.
WHERE do items need to be returned to?
Return Items to our Warehouse at: Bamboo Fabric Store, 16 Rochester Rise Aroona 4551
HOW do customers return items?
Package the item for safe return. Include all original packaging etc Dont worry about original packing if it is fabric that is being returned.
SHIPPING for returns?
Shipping costs for items that you no longer wish to purchase or change of mind or wrong size, only the product cost will be refunded or credited. For Faulty or incorrect items we will refund both the product and postage fee (if applicable)
If you paid for your item using Paypal you maybe eligible for the Paypal Refunded Return Shipping sevice. Click the link below for more information.
CREDIT for returns?
If you are in any way dissatisfied with the products you have received, we will happily organise a refund, exchange or store credit for you, as long as the products are returned to us in a saleable condition.
Instore return option?
It is possible to return your item to us in person Aroona QLD. Contact us for directions.
Please include original packaging with returns.